Mowing, Edging & Blowing:
Mow front and back yard with 21 inch Toro or Honda commercial
mulching mowers. Edge along sidewalks and driveways with
steel blade edger. Line trim around flower beds, fences,
trees (please protect as they can become damaged from line
trimmer), A/C units, and areas that are not accessible with the
mower. Blow sidewalk, driveway, and patio areas clean.
Payment Terms:
Prices listed on
the Pricing page are for customers who pre-pay for services or
who have credit card information on file.
All prices
are listed before applicable sales tax.
Customers
with weekly or bi-weekly service, may set up a billing account.
The cost of all services is increased by $1.00 for billing
accounts instead of signing up for AutoPay. Billing accounts are billed at the end of each month.
Payment is due by the 10th day of the following month. To
ensure prompt payment, we require your credit card information
on file. If your payment is not received by the 15th day
of the month, we will charge your credit card for the amount
billed on your statement plus a $15.00 late and processing fee.
Less than 5
weekly/bi-weekly services require credit card information for
immediate payment upon completion of work.
We accept
the following methods of payment on-line.
Yard
Access
Your gate must remain
unlocked for the full day of your regularly scheduled service.
If you prefer not to unlock your gate, we would recommend that
you use a combination lock and that you provide us with the
password or combination. We are unable to send our crews
back or issue any credit for not mowing inside a locked fenced
area.
Pets
and Yard Debris
Please let us
know if you have any pets that are kept outside in order that
our crews may be aware of them. Our crews will make every
effort to not let your pet through the gate, but we cannot
guarantee your pet will not escape from your yard. Please
leave your pet inside on your scheduled service days.
Please pick up all pet droppings, toys, bones, large rocks, etc.
the day prior to your scheduled service. These items are
very hazardous if hit by the mower blades and can result in
serious damage to your property and our equipment, or
serious injury to our crew or others.
Service Days
We work
Monday through Friday. We are one of the only companies
that allow you select your day to have your lawn service done.
Once we are into the full growing season, our crews will strive
to arrive at approximately the same time each week.
Numerous factors can affect our schedule, therefore, we cannot
guarantee a specific time of day for each service. Please
do not water your lawn the day before, or the day you are
scheduled, as this may contribute to difficult mowing
conditions, and prevent a quality mowing.
Rain/Weather Delays
We do mow in
light rain or after the rain lightens up. Should you think
that it is too wet to mow, please contact us to skip service
that day. If we have determined that the conditions are too
wet to allow a proper mowing, then you can expect us to service
your property later that day if the rain subsides. If in
our determination the conditions are too wet to service at all
for a day, our daily schedule for that week will change from the
day you are normally scheduled to the next day, including
Saturday. For example, if weather prohibited us from
mowing on a Wednesday, then the Wednesday scheduled service
would be done on Thursday. The Thursday schedule would be
done on Friday; and the Friday schedule would be done on
Saturday.
Schedule Changes and Skips
We try to
accommodate any scheduling changes you desire. If for any
reason, you need to re-schedule, cancel, or skip a service,
please contact us at least 24 hours in advance by telephone
(469-362-2555) or
email us at
service@prolawnco.com. We will make every effort to
make the change if you contact us within 24 hours, however, we
cannot guarantee the change. If you have requested a skip
service, your service will continue the next week as usual.
Our crews will not decide whether your yard needs to be cut, so
you will need to call or email us to cancel or skip a scheduled
mowing.
Service Cancellations
Our goal is
customer satisfaction! You may cancel your service at any
time. Neither party is under any obligation to continue
service. It is our desire for you to be pleased with our
service and continue with our service each season. Should
you cancel your service prior to the 5 mowing minimum, the less
than 5 mowing rates will apply to the previous services..
Lot
Sizes
Our service
pricing is based on the day of service that you choose, and the
size of your lot. Please refer to our pricing page once
you have determined your lot size.
Click here to determine the
size of your lot. Larger lots or lots
with very steep areas, multiple levels, or any lot outside the
normal characteristics for our area, will require a custom
quote. Please contact us, and we will provide you with a
custom quote free of charge.
Service Issues
Bi-Weekly
services are offered. However, we do not recommend this
service. Many conditions will affect your yard growth
(watering & fertilization schedules, etc.) Industry
accepted mowing standards, which we adhere to, recommend only
cutting 1/3 of the grass heights each mowing. Bi-weekly
service inherently causes such problems as clumps of grass or
grass appearing to be cut unevenly. We will not be able to
send crews back to correct these issues or guarantee these
services as we do on our weekly services.
Property Damage
Please
contact us immediately if there is any property that is damaged
by our crew. The most common damage is a sprinkler head,
drain cap, or valve cover. Upon your notification, we will
repair the damage in a timely manner. * * * We will not
honor any request for repair expenses for damaged property that
we were not made aware of or allowed to repair in a timely
manner.* * * If we are unable to repair the damage
professionally, we will make arrangement to hire someone who is
qualified to make the repair. To report any damage please
contact us by phone or email
service@prolawnco.com.
Complaints
Our goal is
total customer satisfaction! If our work is not
satisfactory, or you think we did not service your yard, we do
not give credits, however, we will re-send the crew to re-mow
your yard without additional charge. The re-mow will be
done either on the same day (time permitting) or the next
business day. Your notification of unsatisfactory service
must be received within 24-hours of the service. If you do
not notify us within 24-hours of the service, we will consider
the work satisfactory for the scheduled service.
Custom
Services (Brush, Shrubs, Beds, & other request)
We have two-men Bed &
Brush crews that can trim, clean, or install, your plants,
beds, shrubs, or mulch in order that you may enjoy them for
the entire season. ProLawnCo is a very
diverse lawn and landscape organization. We are adding
services to our menu continually. If you have a needed
service, please contact us for a custom quote.
